? Q&A

Where are BenchK wall bars manufactured?

BenchK wall bars are made entirely of Polish raw materials. Production takes place at the manufacturing facility in Rzeszów (POLAND).
Wooden elements are made of solid beech wood, manually oiled with organic oil intended for contact with food.
Foam parts of the equipment, such as backrests, armrests, bench seat, and knee rollers are made of integral polyurethane which is durable and easy to clean.

What do your safety certificates mean?

BenchK gymnastic wall bars and additional equipment are manufactured in Poland in accordance with the European safety standards PN-EN 12346: 2001, PN-EN 913: 2019-03 for gymnastic equipment. It means they can be used in schools, kindergartens, rehabilitation centers, hotels, offices, emergency services stations, but also by private customers who can be sure that the products installed in their homes are safe and durable.

How long does it take to process the order?

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. We immediately verify its stock availability for prompt shipment. If your item is back-ordered or unavailable, we will cancel the pre-authorization and contact you via email to discuss alternative options. All orders are usually processed and shipped within 1-2 business days. Transit times may vary; Product's ETA (Estimated Time of Arrival) is usually within 2-7 business days after shipping.

Order Shipment:

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@gymgearcity.com.

Small orders usually shipped via USPS, UPS, or FedEx.

Freight: Large Items, Plate & Dumbbell Packages ship by Freight Carrier. Freight Delivery is:

  • Dock to Dock - Commercial (If Dock is available).
  • Curbside Delivery - Residential or No Dock.
  • Lift Gate option is an additional cost.
  • Lift Gate option does not cover multiple or separate shipments.
  • Signature is Required for Freight Deliveries.
  • Delivery Mon-Fri 8am-5pm.
  • Freight - 24 Hour Pre Delivery Phone Call & Appointment Set Up.

Shipping for all USA orders to the lower 48 states. No Shipping outside the USA.

See our Shipping Policy for the complete details.

What do I do if the received package was damaged?

In case the product is damaged or defective, the customer has the right to file a complaint. The basis for the complaint of the damaged product is the damage report drawn up in the presence of the courier and photos of the damaged parcel.

What is the delivery cost?

The price in USD on our website includes free delivery within the USA. This does not apply to Canada – individual transport pricing must be acquired.

Is the floor-ceiling mounting system of the wall bar safe?

Strut assembly is as safe as mounting to the wall, also confirmed with a certificate. Its additional advantage is that there is no need to drill into the wall. It is not necessary to use both methods of assembly.
Only one method of installation should be selected.

What is the maximum weight of a person exercising on a wall bar?

Maximum user weight
for the steel gymnastic wall bar is 150 kg/330 lbs
for the wooden wall bars is 120 kg/265 lbs
steel accessories (pull up bar, dip bars) is 150 kg/330 lbs
wooden pull up bar is 120 kg/265 lbs
of gymnastic accessories (rope, gymnastic rings with tapes) is 80 kg/176 lbs
exercise benches are 350 kg/772 lbs

What if there is a problem with the attachment of the wall bar pieces / accessory parts / the attachment of the accessories to the wall bar?

It is very important at the initial stage of mounting the pull up bar and dip bar not to tighten the screws. Only when all elements are put together and fit into the holes in the wall bar, tighten all the screws using maximum force.